Terms and Conditions
Our Reservation policies:
- All reservations must be made at least 24 hours in advance
- All reservations must be paid in advance to be confirmed.
- Cancellations reported up to 10 days before arrival will receive a 100% refund. Minus a fee of 5% of banking procedures.
- Cancellations informed 5 days before arrival will receive 80% refund. Minus a fee of 5% of banking procedures.
- Cancellations informed 48 hours before arrival will receive 50% refund. Minus a fee of 5% of banking procedures.
- In case the client does not arrive, the no-show charge will be applied, which is equivalent to 100% of the reservation.
- The change of dates, previously requested, is subject to availability.
- Reservations can be made by Email or by phone.
- All cancellations must be notified in writing to the email.
- Smoking is not allowed in the rooms or in the forest, it is only allowed in the designated areas.
- Drinking alcohol is allowed in social areas.
- No hunting allowed.
- No pets allowed.
- The Hacienda offers parking area. Please let us know in advance if you need a parking space.
- Children under 2 years old can be accommodated at no additional charge, sharing the room with 1 or 2 adults and using existing beds. Children over 2 years old pay as an additional person, if sharing the room with more than 1 adult.
- The guest must know and follow our sustainability policy.
Check-in 3:00 p.m.
Upon arrival, visitors must present their passport. Minors must enter with their parents or relatives, if they do not have a consanguinity link, they must present written permission signed by the parents authorizing the minor’s entry.
Visitors must provide credit card information as a guarantee for extra consumption that may be generated.
Check-out 12:00 p.m.
Guests must leave the room at this time and may go to lunch. From the time established by the hotel, the room will be taken as free and will be able to make use of it.
Early check in – late check out:
If you want to make an early check in or late check out, you must make an extra payment to ensure the availability of the room; however, if Hacienda La Sierra has availability, the established hours may be extended with a prior request.
The restaurant services are at the following hours:
Breakfast 7:30 a.m. – 10:00 a.m.
Lunch 12:45 m. – 2:00 p.m.
Dinner 7:00 p.m. – 8:30 pm.
All our rates include: 3 MEALS (Breakfast, Lunch, Dinner) + LIGHT SNACKS (Per Day). Additional drinks available for purchase.
In our Bar you will have at your disposal a wide variety of liquors, wines and cocktails.